Customer Service Agent in Budapest!

This role serves as mediator between the customer and all other internal support functions in providing solutions related to the entire order-to-cash cycle for the client's brand. The customer service agent processes high volumes of inbound transactions, including order requests and general inquiries submitted via phone, fax, e-mail or web while demonstrating consistently error-free work at all times. A proactive order to cash support is required from order entry through to successful delivery making it easier for customers to do business with the client. Main responsibilities: • Placing orders accurately, completely and within agreed deadlines into SAP and by pro actively following up on missing information and exceptions. • Effectively communicating with internal and external stakeholders and customers by providing a professional service. • Displays the ability to professionally manage customers and their expectations with the intent to build mutually beneficial and effective relationships. • Delivering first time resolutions to customer queries and problems. • Designated as the single point of contact to provide high level customer service in the local language. • Works collaboratively with team members to meet individual and team targets. Basic qualifications: • Fluent in DUTCH and ENGLISH. Strong communication skills in both written and oral • French is an advantage • Customer focus and process oriented mindset • Good analytical and high complex problem solving skills • Engagement, self-starter, pro-active attitude • Ability to work independently and take decisions • Openness, inter cultural competence • Stress resistance/resilience • Readiness to learn and develop • Respond to customers in timely manner • SAP knowledge is an additional advantage