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Dutch Speaking Communicator - Immediate Start!

  • Functie Customer Care Services
  • Locatie Edinburgh, Verenigd Koninkrijk
  • Nationaliteit Nederlands
  • Periode De gehele periode van 07 jan 2019 t/m 10 dec 2019.
  • Minimum leeftijd 18 jaar
  • Accommodatie Tijdelijk beschikbaar
  • Categorie Klantenservice
  • Bruto maandsalaris €1300

COVID-19 update - Werken in het buitenland mogelijk!

Het is, ondanks de COVID-19 situatie, gewoon mogelijk om bij ons te solliciteren op een baan in het buitenland. Reizen voor werkgerelateerde doeleinden is geoorloofd. Voor details en informatie per land kun je onze speciale COVID-19 blog lezen.

Omschrijving

We provide support to owners of our award winning and innovative mobile phones, smart-phones and tablets, from assisting with mobile email and internet setup to giving friendly advice on the best phones for our customers, to arranging repairs and everything in between.

If you are a gadget lover you’ll love working here.  You’ll be part of a friendly team where we communicate with customers across Europe and beyond.  You’ll receive regular training on the latest devices and be the first to use them.

We operate Monday to Friday from 8am to 6pm. We offer a range of benefits as follows:

40 hour contact – Monday to Friday working.

  • Perkz: employee benefits scheme that works with the best UK retailers
  • Learning and Development courses
  • Career opportunities within the account 
What you need to do in return? Well…you’ll need excellent customer service skills and be able to work through problems logically and patiently all in a warm and friendly manner.
Meer lezen over deze vacature

Details

Wat wij jou bieden

  • Cost of relocation to a maximum cost of £1000 (e.g. flights, removals and accommodation - for one month)

  • Basic salary plus benefits

  • Perkz employee benefits scheme

  • Auto enrol pension

  • Pension Scheme

  • Career opportunities within departments (e.g. Quality Monitor, Escalation Agent, Team Leader roles)

Werkzaamheden

  • To respond to all customer enquiries within given timescales, efficiently and effectively

  • To develop and maintain a full knowledge of client products and services

  • To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff

  • To deal with all correspondence as requested/required

  • Logging of all calls accurately and in line with procedure

  • To meet minimum monitoring criteria

Functie-eisen

  • Fluent in written/oral Dutch and English

  • Experience of or aptitude for Customer Service

  • Good organisational skills

  • A minimum of 20 wpm on a keyboard

  • ECDL qualification an advantage

Beschikbaarheid

De gehele periode van 7 januari 2019 t/m 10 december 2019.

Over bedrijf

Vacature status
In behandeling
Geplaatst
circa 2 maanden geleden

Vacature vragen

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